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Books and literature

In the following you will find selected book and literature recommmendations on the topics
Online surveys in general, Online market research, Employee surveys / Employee satisfaction, 360 degree assessment / Analysis, Customer survey / Customer satisfaction, Quality management surveys, psychological and sociological surveys.

Quality Management

Quality Management
Sheila Kessler

Date of publication: 2002, Publisher: Amer Society for Quality, ISBN: 0873895592

Quality Management
Nigel Hill, Bill Self, Greg Rochie

Date of publication: 2002, Publisher: Butterworth-Heinemann, ISBN: 0750655135

Customer Satisfaction Measurement
Terry G. Vavra

Date of publication: 2001, Publisher: ASQ Quality Press, ISBN: 0873895002

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