Books and literature
In the following you will find selected book and literature recommmendations on the topics
Online surveys in general, Online market research, Employee surveys / Employee satisfaction, 360 degree assessment / Analysis, Customer survey / Customer satisfaction, Quality management surveys, psychological and sociological surveys.
Date of publication: 2002, Publisher: Amer Society for Quality, ISBN: 0873895592
Date of publication: 2002, Publisher: Butterworth-Heinemann, ISBN: 0750655135
Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. Vavra
Date of publication: 2001, Publisher: ASQ Quality Press, ISBN: 0873895002